FAQ
Certified Quality, Global Acceptance
Shenzhen Superfire is a reliable supplier for manufacturing flashlight, headlamp, bicycle light and more. we have created cooperations with hundreds of dealers over the world. If you have any question,please leave your inquiry here or send email to: service@superfire.com
Quels sont les avantages de votre lampe de poche ?
Nos lampes de poche proposent différents modes (puissance maximale, moyenne, faible, SOS, stroboscopique et clignotant) ; la plupart sont étanches, certaines offrent une luminosité élevée et une grande autonomie (jusqu'à 10 h), d'autres sont dotées d'un zoom (faisceau concentré et faisceau large).
Quel genre de marque est SUPERFIRE ?
SUPERFIRE est l'une des marques les plus réputées dans le domaine des lampes de poche de plein air. Nous comptons des centaines de partenaires distributeurs à travers le monde. Ces derniers ont acquis une excellente réputation auprès de leurs clients.
Êtes-vous un fabricant ou une société commerciale ?
Nous sommes un fabricant professionnel de lampes de poche à LED, de lampes frontales à LED et d'autres produits d'éclairage depuis 13 ans. N'hésitez pas à venir visiter notre atelier à tout moment.
Comment contrôlez-vous la qualité de la lampe de poche ?
Nous disposons de notre propre service qualité ; toutes les lampes de poche sont soumises à un contrôle rigoureux avant d'être expédiées chez vous.
In addition to flashlights, does your company provide other products?
We not only sell flashlight, but also headlamp, working light, camping light, bicycle light, searching light, diving light, and other accessories(battery and charger).
What methods of payment do you accept for the full-order?
Various payment methods are available, including via PayPal, Visa,MasterCard,Western Union and T/T.
Which shipping way do you use? And how long is the delivery time?
We accept DHL, EMS, Fedex, and more. The delivery time is about 5-7 business days.
Does your products has the warranty time? How long is the warranty?
The warranty period for our products is 1 year, we try our best to serve you with high quality flashlight and after-service.
Could you provide door-to-door service？
Of course, we’ll arrange the shipping way accordding to your requirement.
Is it possible to put our LOGO on your product or product packaging? What is the MOQ?
Of course, please contact to comfire the details about your LOGO, normally the MOQ is just 30 pcs for custom your logo. If you want custom packaging, the MOQ is 500 pcs.
How do you to handle the issue if the products have some problem after received?
We shall try our best to solve customer’s problems and put forward proposals to handle problems. We will compensate the customers for loss by-products if the problem caused by the product.
How long is your production time?
It depends on the volume of the order, please contact us to get details.
I'd like to know more about your products and what your trade terms?
Please contact our sales to get more information about our products or trade terms.
What is the waterproof rating of the flashlight？
Normally, the waterproof rating of our flashlights inluede IP31, IP43, IP44, IP65, IPX8, and more.
How long does the battery last?
Different flashlight owns different runtime. For exmple, the tactical and police flashlight is about 2-6 hours; the searching flashlight is about 4-8 hours; the heamlamp is about 2-5 hours.
Is the flashlight rechargeable?
Most of our flashlight is rechargeable with USB port.
Can you accept customizing the products? What is the MOQ?
We can help to customize your products after approving our evaluation, the MOQ is 500 pcs.
What is the lighting range of your flashlight？
Our flashlight distance ranges from 100m to 500 m.